Hijacked at Work: When Psychological Safety is Missing!

  • the missing link in workplace safety programs…Or, am I barking up the wrong tree?

With a picture like this, who can help but feel loved and adorable with these two dogs looking after our safety?  But the bottom line is that our physical safety is deeply linked to a sense of psychological safety.  How we run our businesses, manage our staffs and implement change processes contributes greatly to increased risks in psychological safety.  Risks that can lead to absenteeism, illness, distractions and lack of focus that lead to physical injuries.

So why is it that companies put so much into physical safety without taking a look at psychological safety…how we behave with each other?

Why does Psychological Safety matter?

Here are some startling facts…one global business in the energy sector reported that 80% of its physical safety incidents are connected to psychological issues.

Another Canadian based energy company noted that 50% of its long-term disability claims are rooted in mental health issues.

A Canadian Initiative on Workplace Violence found 40% of the workforce on some form of psychotropic medication for either anxiety or depression, both of which contribute to workplace aggression.

Feeling Safe or Unsafe?

What is psychological safety?  It is typically applied team settings and a sense of safety for interpersonal risk taking…to be creative, productive and innovative.

It’s the ability to show and be one’s self without fear of negative consequences…where team members feel accepted and respected.

Are we dialing in for Failure or Success?  How we sabotage those around us…

Okay…a no-brainer right?  Yet, how many times have you felt shut down, demeaned, belittled?

Dealt with by interruptions, sarcasm, put-downs, outbursts, yelling, ridicule, public humiliation, blaming and shaming?  The list goes on…actions not matching words, unclear or unknown expectations, breaking promises without mending the break, endless rules and regulations.

So why is this important?  Let me share a story…for many years, I served as a disability and accommodation consultant to a power and water company, facilitating their reasonable accommodation program.  One particular team of 12 employees repeatedly showed up at my mediation table with one injury after another.  Something’s not right and leadership knew something had to be done because the injuries were costing them plenty.  After delving into the situation through interviews and focus groups, it was uncovered that the supervisor of the team was the hallmark of a micromanager, bottle-necking information coming in or going out.  Lots of concerns being expressed with no relief…supervision was delivered with arrogance, demeaning tones, public put-downs, and dismissive attitudes to their concerns.

The employees felt stuck, tied up in emotional distress, violated in their personal and physical space in getting their needs met and unable to get out of harm’s way!  This in turn led to distraction, lack of focus, worry and anxiety as they turned to do their jobs.

Because of our flight, fight or freeze response, their bodies were reacting to what they were  psychologically experiencing before they even knew it.  The mind-body connection that is now so evident through neuroscientific discoveries over the last 20+ years shows how the body and emotional brain react before the cognitive brain can kick in.  This distraction in neurological functioning in the brain disrupts the more reasoned, human brain leading to unfocused physical behavior.

How do we get thrown off-balance?

93% of how we communicate comes from what we see and what we hear BEFORE we even make cognitive sense of it, triggering things like muscle tension, increased heart rate, rapid breathing, and release of the stress hormone, cortisol…throwing us off balance.

We now know through scientific evidence that our intellect, how smart we are or what we know, makes up only a third of what we are about.  Instead, we function much more from what is our emotional intelligence, or lack thereof.  Our E.I. is made up by our self-awareness, our awareness of others, our self-management and our management of relationships with others.  This is where we get to beliefs, expectations, assumptions or attitudes, concerns or challenges and hopes – what I call the BEACH.  We also uncover our Fears, Values and Needs through emotional intelligence.

How do we create psychological safety?

So how do we create some protection from the emotional storm around us.  Again, we’ve invested great sums of money and time into physical safety and the workplace truly is a safer place to be than 20 years ago.  But why do we still have so much in the way of EEOC and DFEH claims?  Why do we have such high costs when it comes to absenteeism, illness, health insurance utilization and workers’ compensation rates.

Instead, building on Maslow’s Hierarchy of needs, let’s introduce a twist.  Self-actualization is usually what you see at the top of the pyramid but who really knows what that means.  Instead, if we recoin the top to “self-Development” that’s more understandable, right?  Ways to expand our emotional intelligence..

the need to strive toward an environment that encourages self-protection, attention and focus, self-knowledge, self-efficacy, self-esteem, self-empowerment, self-control, self-discipline, consistency, initiative, curiosity, achievement, humor, creativity and spirituality.

My challenge to you… what’s missing in your workplace safety program?  I bet it’s programs that address personal and leadership development that create an environment of psychological safety.  That’s what I call the missing link to psychological health and safety.

Hi, my name is Dr. Debra Dupree.  I help people master their relationships by connecting, listening and engaging to build powerful and persuasive presence, influence and impact.  For more information on what you can do to maximize your footprint effectively and efficiently, schedule your complimentary Discovery Session here!

 

 

with Dr. Debra Dupree

A Culture of Respect or Disrespect?

Are you one of those who feels there’s more disrespect today than ever before?  Join the ranks!

Speaker and Author Gregg Ward joined me on UNCOVERED to talk about his talk on today’s culture of respect, or lack thereof?  Together, we shared our observations…his from years of consulting and training with police forces and corporations nationwide and mine from years as a workplace mediator and trainer/coach.  Listen and learn as we discuss the impact of social media, multi-generational and cultural influences,  years of focus on the bottom line instead of the people who drive it, and the influence of leadership styles. Together, we share some tips on how to deal with disrespect in the workplace.

You can also listen to the audio program here by calling (712) 775-7029, enter Access Code 291504#.

UNCOVERED! Choosing BLISS to Manage Workplace Conflicts

We all deal with conflicts, right?  What would it be like if you knew how to handle them right the first time…every time?

Best-selling author, Moneeka Sawyer, shared her 5-step process for choosing BLISS when dealing with conflicts in the workplace.  We talked about how to “STOP” so you can “be in the moment” to tune into the experience of what you’re feeling…physically and emotionally! And, “BREATHE” so you can “think through the moment.” This helps you choose a course of action that “constructively” manages the moment instead “destructively” escalating the conflict.

What is that emotion that comes up?  Are you feeling FEAR, ANGER, GUILT or HAPPINESS?  These four core emotions are what drives all thinking and behavior.  When we feel any one of the first three, we experience a lack of “psychological safety.”  And, when we feel unsafe, our “drive to survive” kicks in and we react with an instinctual reaction of fight, flight or freeze!  This is where we tend to say things that are hurtful, harmful and damaging…things we can’t take back!

When we pay attention to what we physically feel, we can use those signs to STOP, be in the moment, and BREATHE our way to a calmer course of action.  What would it be like if you could CHOOSE a calmer, peaceful way to conflicts?

Join us to UNCOVER tips and insights on how to handle those difficult people and difficult situations at work…and at home!  And, live a life of BLISS!

 

Positive Persuasion and Overcoming Fear…Making the Sale

What we see and hear activates the backs of our brains before it gets to the top of our brains where it makes sense. -Dr. Debra Dupree

Takeaways + Tactics

The more emotional intelligence you have, the higher and faster your career/business rises.

To be a more effective listener, remember the sounds of the BEACH: beliefs, expectations, assumptions/attitudes, concerns/challenges and hopes.

Before you take an action ask yourself how you want to feel on the other side of the decision.

If you don’t feel like you’re the expert be the student that shares.

At the start of the show, Debra shared her insights on the difference between coaching and consulting, and how to identify a person’s communication style through DISC profiles. Next we shared on the importance of overall emotional intelligence and how it connects to self-awareness and relationship management. She also shared on the different parts of the brain, how fear limits our cognitive function and the process for overcoming your own fears. We talked about methods to be a better listener, and how people can use audio and video to improve their communication.

Dr. Dupree also gave insight on;

  • The body language identifiers that tell you about a DISC profile
  • How mantras help shift your brainwaves
  • How to be powerfully persuasive and influential
  • The connection between listening and silence

Key Quotes

We can shift how we feel both mentally and physiologically, by shifting the direction of our thoughts. -Dr. Debra Dupree

Even if you know your stuff, unless you really practice how to apply it, it doesn’t really settle in emotionally. -Dr. Debra Dupree

When it comes to positive persuasion and even overcoming your own fear, awareness is half the battle. Once you know your physiological and emotional signs of fear, you can use reflection to identify the source of the feeling, and realize it’s just a sensation. This takes emotional intelligence. Awareness also serves you well in tailoring your communication to a specific person. The key is listening, looking at body language and knowing if the prospect is focused on the what, who, how or why. Remember to listen for the sounds of the BEACH, and also explore their fears, values and needs.

Listen to audio via ITunes

Guest Bio

Debra has for years been fascinated with makes people tick, at work and at home. She became a therapist, a mediator, a professor and doctor of psychology. She is now a public speaker and author. To reach out to Debra and get her coaching materials go to http://relationships-at-work.com/ or follow her on Twitter @RTMCoach.

Click here to download your free PDF, Greg’s Favorite Scripts, featuring scripts for buyer and seller lead follow up, price reduction and objection handler scripts and much more.

Managing Generational Differences with Regina Bernal

Hi, I’m Dr. Debra Dupree, host for the monthly Discovery Show where we uncover the many challenges of today’s work world.

I was excited to have Regina Bernal from USD’s Entrepreneurship programs where I have been honored to participate as a mentor to up and coming entrepreneurs. Regina is not only a millennial herself but knows firsthand the challenges of being a female leader as well as managing up, down and all around…working with those older and younger from a position of leadership.  We talked about how Millennials serve as valuable Subject Matter Mentors, particularly in the area of technology in our day-to-day worlds.  It’s a reframe on how we can learn from mentors at any age!

Our featured guest this past Friday was Regina Bernal, a Millennial with accomplishments and awards beyond her years, Regina leads and enhances major Entrepreneurship opportunities at USD including the V2 Pitch Competition, the Legacy Entrepreneurship Conference, and the coaching and mentoring program for student entrepreneurs.

Having grown up on both sides of the border, she mentors US and Latin American startups. She moves so fast, we suspect her blood type is caffeine but know that she is fueled by all things entrepreneurial on both sides of the border.

Regina can be contacted directly via email or visit her website.

3 tips on how to get out of your rut and get unstuck

The Wealthy Wednesday Show is designed for Creative Women Entrepreneurs who choose to triumph in their business to have more money, more freedom and more joy while making an impact on the world. This show is hosted by the top influencer, community builder, sought after transformationalist, and Abundance Breakthrough Coach Luci McMonagle. Join us weekly at 5 pm pacific with expert guests who will empower and inspire you with timeless, practical, and spiritual wisdom for your success.

In spite of Dr. Debra Dupree’s extensive training in the psychology of human behavior, the bottom line is that we are all human and we make choices, right, wrong or indifferent, about what we do, how we do it and with whom we do it. FEAR kept me in a relationship for six years that was not healthy for me. So many life traumas happened in a short period of time in her life that she was clinging on what she once perceived to be a solid foundation, not realizing how the relationship was actually chipping away at her self-confidence and success. Once she really examined what kept her in the relationship versus having a vision for herself she was able to get out of her rut and start tapping into her greatness in the world. Join us for an incredible journey that will give you tips on how to get you out of your rut.

Get her free gift on line at http://relationships-at-work.com/ and join her for her FREE monthly calls! Sign up today!  To view the full show, click here.

Emotional Intelligence for Professional Success: What I Learned From Dr. Debra Dupree of Relationships at Work

This past week, Dr. Debra Dupree from Relationships at Work was my guest on Critical Mass Radio Show. Dr. Dupree is taking strides when it comes to helping people recover from drama and trauma from their past and helps them re­direct to discover positive karma. She uses her personal experience to help shape and mold people into becoming a new person that’s ready for success and stronger performances. Here are three takeaways from my time with Dr. Debra Dupree on Critical Mass Radio Show:

1.Emotions are hard­-wired. Most, if not all, of us have experienced trauma in some form throughout our lives. While we usually think of trauma as post-­traumatic stress that can occur from major traumas or disasters, there are also less extreme traumas that can still cause a significant impact in a person’s life, such as the loss of a job, a failing marriage, the lost of a loved one, or even something like not succeeding in personal and professional goals. These events result in a misdirected firing of our neurons in the brain that actually can help contribute to how we feel and act in a given situation.

2. Present yourself in a positive way. The primary way to avoid a bad “bossing” reputation in your given leadership position is to take a look at how you are preventing yourself. This includes physical presentation, body language, as well as vocal tones. These small changes can allow you to reach new levels in your ability to lead and present in a powerful, persuasive, and influential way.

3. Emotional intelligence matters. Believe it or not, intellect, or IQ, is only about 30% of who we are. The majority of who we are is a result of our emotional intelligence, which is rooted in developing self-­awareness, knowing your triggers and your physiological and emotional responses to them. The four core emotions are fear, anger, shame and happiness. Three out of four of these core emotions have a negative basis. Because so much of our emotional experience is negative by nature, it is essential to learn how to monitor and self­-manage these feelings, and figure out what sources typically trigger negative emotional responses. It is also essential to develop an awareness of others and be aware of how your approach to interactions impacts the people you are working with. Two other primary elements of emotional intelligence include the ability to manage relationships and develop the people around you.

To learn more about Dr. Debra Dupree and her work with Relationships and Work, visit www.relationships-at-work.com.

Listen to our full interview with Dr. Dupree below:


http://podcast.criticalmassforbusiness.com/e/episode-962-critical-mass-radio-show-december-6-2016-dr-debra-dupree/

 

Path to Profit Podcast for Creative Entrepreneurs: Leadership vs. Management

How to Fix Your People Problems

David Shriner-Cahn chats with Dr. D about how to fix your people problems. Leveraging her background in psychology and business, Debra helps people master their emotional intelligence, repair damaged relationships, and fulfill their career and life goals. Today she discusses how to build psychological safety in order to have better self-awareness and less conflict in the workplace. She also shows us how to stop taking things so personally, and reveals why business leaders need to move with change instead of rebelling against it.


Topics include:

  • How to build resiliency and flexibility around change
  • Recognizing other people’s perspectives
  • How to repair long-term relationships
  • The importance of self-reevaluating

Over the last 30+ years, Dr. Debra Dupree has been fascinated with what makes people tick…at work and at home.  She became a therapist, mediator, professor and doctor of psychology…and now she’s a public speaker and author. Debra helps people recover from the drama and trauma in their pasts, and helps them discover positive karma. She uncovers those emotional pains that get in the way of true success.  She helps her clients map out a plan for a whole new way of “being” for stronger performances and increased earnings. She helps turnaround what makes good people become bad bosses and what makes great employees fail.

Learn more about Debra at LinkedIn.  As she likes to say…REACH…Recognize your Energy and Act with Courage and Hope!  When the emotional pain is too great, it’s not too late to take action. Contact Dr. Debra now!

The Risky Business of Bad Bossing

debra-on-espn-8-31-16-with-buddy-greene-the-risky-business-of-bad-bossing

ESPN 1700 Radio Talk Show Host and Mortgage Lender Buddy Greene invites Dr. Debra Dupree live to talk about the Risky Business of Bad Bossing.  Find out how bad bossing has its roots in early attachment, the cost and impact of bad bossing on YOU, and the risky business for letting it go on!

Feeling unsafe triggers us emotionally. A whole chain of reactions happens physiologically, generating hormones and neurotransmitters that throw off our sense of cognitive and emotional balance…our sense of safety and security. So how can we create a sense of psychological safety…for ourselves and others…and why does it even matter? Why do we need to be fully aware of the perils of bad bossing?   Listen in and learn!

Dr. Debra regularly speaks to organizations like yours on “how to manage up” when you have a “bad boss” as well as what can be done to turn that “bad boss” around, particularly when the bad boss is YOU!