What is The Interactive Process (TIP)?

The Americans with Disabilities Act (ADA) is now 30 years old.

Yet, many employers and employees are unfamiliar with the ADA and what the interactive process means.

Many are not aware that the interactive process is required by state and federal laws when medical conditions impact someone's ability to be at work, stay at work, and perform the work.

The interactive process is intended to be a collaborative (and confidential) effort between an employee and the employer when medical limitations exist.

Quite simply, it's a way for the employee with the medical condition to work with their employer in a confidential process to explore how to restore the employee to full functioning in the essential functions of their job - with or without accommodation.

What does accommodation mean?

Usually, it means adjustment(s) to the method or manner for how the job is performed.  It does not mean removing job functions that the employee cannot perform or lowering performance expectations.

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What happens when medical conditions impact your work?

The world of disability when medical conditions impact your ability to work is often unknown or misunderstood by many. There are several different laws that come into play and knowing how to navigate them can be bewildering.

The good news is that there is a well-mapped out process available to guide you through the rights and responsibilities for how to look at the impact of limitations on performing the essential functions and how to achieve "reasonable" accommodation.

Watch the video and learn more about this!

Why is TIP necessary?

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The Americans with Disabilities Act of 1990 (ADA) directs employers with 15 or more employees to accommodate an otherwise qualified employee with a disability unless doing so would pose an undue hardship or direct threat.

Further, under the California Fair Employment and Housing Act (FEHA) and other state statutes, it is unlawful to treat a qualified employee or job applicant unfavorably because of a disability. Like the federal law, California laws also directs employers to provide reasonable accommodation to qualified employees who are disabled.

Do you want to understand the process better?

My TRILOGY WEBINAR Series is designed for you, to educate and inform about best practices for employee accommodation, the benefits of early intervention, and managing the interactive process.

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Want to know more?

The Federal American Disabilities Act (ADA)

Click here for information and technical assistance.

California Dept of Fair Employment and Housing

Click here to get information from California's civil rights agency.


Job Accomodation Network

Click here to get information about workplace accomodations.

Where to begin?

It’s easy to get started.
Just follow the steps below and we’ll get the ball rolling to make sure you stay in compliance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA).
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Complete the on-line Meeting Request Form. This will be automatically be sent to Dr. Dupree, Workforce Management Consultant.

You can find it here.

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Schedule your Interactive Meeting.

Click here to use my on-line scheduler to find a time that works best for you!

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Download from here the Consent to Exchange Confidential Medical Information for the Employee with the Medical Condition to complete.

This facilitates our ability to work with your Employee and their Medical Provider(s) through the Interactive Process for accommodation purposes.



Schedule a free 15-minute call prior to TIP Meeting to discuss any issues of concern as to how they may impact the reasonable accommodation process.

Our Pricing Packages

Customized TIP services /

$185 per hour
  • Completion of DWC Notice of Offer on behalf of Employer | Claims Administrator for work-related medical conditions.
  • Correspondence to Medical Providers with Customized Questionnaires to frame issues and secure needed medical input for accommodation purposes.
  • Meeting time in excess of 1.25 hours as outlined in Flat Rate.
  • Travel (inclusive of mileage) in excess of 1.0 hour as outlined in Flat Rate.
  • Other specialized requests such as coordination of Fitness for Duty (FFD) and/or additional meetings as needed.

The Interactive Process Meeting (TIPM) /

$600 per TIPM
  • Scheduling and IPM Preparation with preliminary and interim email and phone communication.
  • Pre-IPM Documentation Review.
  • IPM Facilitation (1.25 hours)
  • Written Summary Report (1.0 hour)
  • Travel (1.0 hour roundtrip inclusive of mileage)

Customized Training /

Contact us for a quote
  • 1-hour, 2-hour, half-day, and full-day training
  • Delivered on-site for supervisors, managers and administrators on various accommodation issues, leadership challenges, workplace interventions, and workforce consultation as well as employee professional development for customer service, dealing with different and sometimes difficult people, building teams, and behavioral-based interviewing skills

Schedule an Interactive Process meeting (TIPM)

Did you have a TIP meeting with us?

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Your input on our services would be greatly appreciated.