What is The Interactive Process (TIP)?

The Americans with Disabilities Act (ADA) is now 30 years old.

Yet, many employers and employees are unfamiliar with the ADA and what the interactive process means.

Many are not aware that the interactive process is required by state and federal laws when medical conditions impact someone's ability to be at work, stay at work, and perform the work.

The interactive process is intended to be a collaborative (and confidential) effort between an employee and the employer when medical limitations exist.

Quite simply, it's a way for the employee with the medical condition to work with their employer in a confidential process to explore how to restore the employee to full functioning in the essential functions of their job - with or without accommodation.

What does accommodation mean?

Usually, it means adjustment(s) to the method or manner for how the job is performed.  It does not mean removing job functions that the employee cannot perform or lowering performance expectations.

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What happens when medical conditions impact your work?

The world of disability when medical conditions impact your ability to work is often unknown or misunderstood by many. There are several different laws that come into play and knowing how to navigate them can be bewildering.

The good news is that there is a well-mapped out process available to guide you through the rights and responsibilities for how to look at the impact of limitations on performing the essential functions and how to achieve "reasonable" accommodation.

Watch the video and learn more about this!

Why is TIP necessary?

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The Americans with Disabilities Act of 1990 (ADA) directs employers with 15 or more employees to accommodate an otherwise qualified employee with a disability unless doing so would pose an undue hardship or direct threat.

Further, under the California Fair Employment and Housing Act (FEHA) and other state statutes, it is unlawful to treat a qualified employee or job applicant unfavorably because of a disability. Like the federal law, California laws also directs employers to provide reasonable accommodation to qualified employees who are disabled.

Do you want to understand the process better?

My TRILOGY WEBINAR Series is designed for you, to educate and inform about best practices for employee accommodation, the benefits of early intervention, and managing the interactive process.

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Want to know more?

The Federal American Disabilities Act (ADA)

Click here for information and technical assistance.

California Dept of Fair Employment and Housing

Click here to get information from California's civil rights agency.


Job Accomodation Network

Click here to get information about workplace accomodations.

Monthly TIP Q&A with Dr. Dupree & Felicia Amenta

Employers are challenged every day in managing employees in today's new normal of workplace conditions, particularly when it comes to employees with medical conditions.

Felicia Amenta, the Senior Manager of Workers' Compensation Program for San Diego County and Imperial County Schools JPA, and Dr. Dupree come together once per month to discuss current issues facing today's workforce and outline best practices for guiding employers on how to help employees "be at work, stay at work, and perform the work" of their assigned jobs, maintaining their salaries and benefits before time runs out.

Where to begin?

It’s easy to get started.
Just follow the steps below and we’ll get the ball rolling to make sure you stay in compliance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA).
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Click here to download 3 Important Documents to prepare for the process: (1) What you can expect:  Statement of Work for the Interactive Process; (2) TIP Online:  Guidelines for virtual participation and how the meeting is structured; (3) The Three Phases to the Interactive Process

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Schedule a free 15-minute call prior to the scheduled TIP Meeting to get acquainted and discuss any issues of concern that impact the interactive accommodation process.

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Use the confidential online scheduler to find a time that works for you, complete a short Meeting Request questionnaire, upload the employee's job description and available medical information, along with any attendance records relevant to the medical condition.

Click here to schedule your meeting.

Our Pricing Packages

Customized TIP services /

$195 per hour
  • Completion of DWC Notice of Offer on behalf of Employer | Claims Administrator for work-related medical conditions.
  • Correspondence to Medical Providers with Customized Questionnaires to frame issues and secure needed medical input for accommodation purposes.
  • Meeting time in excess of 1.25 hours as outlined in Flat Rate.
  • Travel (inclusive of mileage).
  • Other specialized requests such as coordination of Fitness for Duty (FFD) and/or additional meetings as needed.

Interactive Process Meeting (TIPM) /

$600 per TIPM
  • Pre-IPM Communications & Consultation, Documentation Review & Preparation (up to 1.25 hours)
  • Pre-IPM Documentation Review.
  • IPM Facilitation (up to 1.25 hours)
  • IPM Summary Report (up to 1.25 hours)
  • The IPM is facilitated virtually (ZOOM or MS Teams) for easy access; in-person IPMs are available upon request; additional travel time applies.

Customized Learning /

Contact us for a quote
  • Designed for Supervisors, Managers and Administrators
  • Best practices for managing employees with medical conditions
  • How to use the interactive process most effectively and efficiently
  • How to lead and manage when performance and attendance are impacted
  • Professional development learning opportunities (delivered via ZOOM or On-Site) also include:
  • Dealing with Different, sometimes Difficult, People
  • Managing the Hybrid Workforce
  • Coaching and Feedback Forward
  • Attracting the Right Employee with Behavioral-based Interview Strategies
  • Manager in the Middle: Working through Employee Conflict
  • Employees at Odds: Managing Conflict at the Lowest Level
  • The Culturally Competent Workplace: Going beyond Race & Gender

Schedule an Interactive Process meeting (TIPM)

Building a Courageous Culture

It’s safe (no pun intended) to say that workplace physical safety has come a long way! The consequences of unsafe psychological practices, however, are largely untouched with those kinds of results.

It's time to learn how to create healthy work environments with a courageous culture, where everyone is heard, cared for and valued.


✅  Why physical safety at work is no longer enough.
✅  A realistic picture of discrimination in the workplace and why you need to take it seriously.
✅  The difference between healthy and unhealthy conflict, and why it’s everyone's business to build a healthy organization.

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Did you have a TIP meeting with us?

Take the survey below and tell us how we did!

Your input on our services would be greatly appreciated.